Gordon Smith

Co-President and Chief Operating Officer for JPMorgan Chase

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"We continue our strategy of delivering an outstanding customer experience and developing stronger relationships with customers."

Biography

Gordon Smith became Co-President and Chief Operating Officer of JPMorgan Chase in 2018. He reports to Chairman and CEO Jamie Dimon and is a member of the firm's Operating Committee.

He is also the CEO of Consumer & Community Banking, a leading provider of banking, credit cards, auto finance, payments, mortgages, and investment advice. Its 130,000 employees serve 62 million households and 4 million small businesses through nearly 5,000 bank branches (#2 network in the country) and 16,000 ATMs (#1) across 26 U.S. states.

Chase is also the #1 U.S. credit card issuer, a top auto lender and a top U.S. mortgage originator and servicer. Chase.com is the most-visited banking portal in America, as more than 49 million customers access the bank’s digital channels regularly, including more than 33 million mobile users.

Smith joined Chase in 2007. He served first as CEO of Card and then of the Card, Merchant Services and Auto Finance businesses before taking over Consumer & Community Banking in 2012.

Before joining Chase, he spent more than 25 years at American Express, where he led and managed several businesses, including the U.S. Domestic Consumer Card Business. From 2005 until 2007, he was President of the Global Commercial Card business.

Smith serves on the Board of Directors for Nordstrom Inc. He holds a master's degree from the Thunderbird School of Global Management.

He is married with two grown children and lives in New Jersey.