Chief Operations Officer for Consumer and Community Banking.
As Chief Operations Officer for Consumer and Community Banking, Mike Ashworth leads a team of 40,000 colleagues across a global network of service centers handling Customer Service, Fraud, Disputes and Claims, Collections and Recovery, Customer Fulfillment, and Customer Communications for the Consumer Bank, Card Services, Business Banking, Auto Finance and Merchant Services businesses. He also oversees Centralized Transaction Operations, which provides a wide range of support and services for retail, commercial, treasury, asset wealth management and credit card customers.
Previously, Mike served as Chief Information Officer for CCB and Deputy CIO for the firm, leading approximately 8,000 employees globally. During his 30-year career, Mike led Global Technology Infrastructure for JPMorgan Chase.
Mike joined J.P. Morgan in 1986, as an application developer within Global Swaps in London. He went on to manage the Swap Derivatives systems team and application development and technology infrastructure for the Fixed Income business. He became Chief Technology Officer (CTO) for Global Markets at J.P. Morgan in February 2000 and Investment Bank CTO in December 2000, following the merger of Chase and J.P. Morgan. He was named CIO of the Investment Bank in 2002.
Mike is on the Board of the Lower Manhattan Cultural Council and is a member of the Board of the University of Bath Foundation. He earned a bachelor’s degree in Economics with Computing and Statistics from the University of Bath in the U.K.
An avid soccer fan, Mike is a season ticketholder for Manchester United.
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