Jennifer Roberts

Biography

CEO, Consumer Banking

Jennifer Roberts is the Chief Executive Officer of Chase Consumer Banking, which serves more than 42 million customers nationwide through 4,900 branches, 16,000 ATMs and 59,000 employees.

From 2019 to 2021, Roberts was CEO of Chase Business Banking. In 2020, it ranked #1 among the nation’s six biggest banks in J.D. Power’s annual Small Business Banking study, and #1 in primary bank market share nationally by Barlow Research Associates. The firm was also the #1 lender in the Paycheck Protection Program in both 2020 and 2021, providing more than $32 billion to small businesses in need.

Roberts serves on the board of WHYY, a public radio station in Philadelphia. She is also the executive sponsor of Chase’s Hispanic Leadership Forum, a key resource for senior leaders and essential to the firm’s diversity and inclusion efforts. 

She has been a leader in Chase’s consumer businesses since joining the firm in 1996, including leading Digital Products and Chase Pay. She also served in a number of executive roles in Card Services including Ultimate Rewards, the Sapphire portfolio, loyalty and acquisitions. Before joining Chase, Roberts worked in marketing and portfolio management for other card issuers.

Roberts earned a bachelor’s degree in business administration from Towson State University and an M.B.A. from the University of North Texas. She and her husband have three children and live in Pennsylvania.