Chase tops the JD Power 2026 U.S. mortgage origination satisfaction study

NEW YORK, November 10, 2026 – Chase Home Lending ranked #1 in customer satisfaction in the JD Power 2026 U.S. Mortgage Origination Satisfaction Study ^SM , moving up eight spots from last year’s ranking.

Chase also earned the top spot for making it easy to do business with, loan offerings that meet customers’ needs, and digital channels, while placing among the top three for keeping customers informed throughout the process, level of trust, and people.

“Buying a home is one of the biggest financial decisions our customers make, and we’re here to make that experience as simple and seamless as possible,” said Sean Grzebin, CEO of Chase Home Lending. “We bring together products that meet customers’ needs, intuitive digital capabilities, and knowledgeable people—including the teams in our local branches who can offer guidance along the way. Our customers are telling us they like what we’re doing.”

The recognition follows Chase’s #1 finish in the JD Power 2026 U.S. Mortgage Servicer Satisfaction Study ^SM and the mobile app segment of the 2026 U.S. Mortgage Servicer Digital Satisfaction Study^SM, making it the Most Awarded Brand across the 2026 JD Power Mortgage Studies.

"We’re proud of these results because they reflect the experience we want customers to have from the moment they begin their homebuying journey through the years that follow,” said Terry Lindsey, Head of Production for Chase Home Lending. “We’ll continue investing in our people, products and digital capabilities to make sure customers have the support they need, when and how they need it.”

The JD Power 2026 U.S. Mortgage Origination Satisfaction Study ^SM surveyed more than 5,000 customers and evaluated more than 30 mortgage lenders across six dimensions: communication, easy to do business with, level of trust, loan offerings that meet customers’ needs, people, and digital channels.

About Chase
Chase is the consumer and small business brand of JPMorgan Chase & Co. (NYSE: JPM), a leading financial services firm based in the United States of America with operations worldwide, assets of $5.1 trillion and $372 billion in stockholders’ equity as of September 30, 2026. Chase serves more than 88 million consumers and 7.8 million small businesses with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,100 branches in 48 states and the District of Columbia, 14,300 ATMs, mobile, online and by phone. For more information, go to chase.com.