Consumer Banking

Customers Affected by Government Shutdown Should Call Chase If They Need Help with Their Loans

New York, NY Jan 10, 2019 Chase today encouraged customers affected by the U.S. government shutdown to call if they need help with their Chase mortgages, credit card accounts or car loans.

Customers can find out about Chase’s hardship programs by calling the special care line at 1-888-356-0023.

Chase offers hardship programs to customers broadly who have been affected by unemployment, financial strain or natural disasters, including potentially:

  • Waiving or refunding late fees
  • Extending payments on car loans and leases
  • Protecting customers’ credit histories

“We’re here for our government worker customers whose pay may be disrupted,” said Thasunda Duckett, CEO of Consumer Banking at Chase.  “We all hope this will be resolved soon.”   

Since December 24, Chase has been automatically waiving or refunding overdraft and monthly service fees on Chase checking and savings accounts if an employee’s salary from an affected federal agency was direct-deposited into the account in November, 2018.

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Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.6 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,100 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.