Payments & Cards

Chase lets customers lock, unlock credit cards from their phone and computer

Wilmington, DE Sep 27, 2018 With a new lock/unlock feature launching today, Chase is giving customers peace of mind with the power to temporarily turn off their Chase credit cards immediately, stopping them from being used when left behind or misplaced.

The lock/unlock feature will allow customers to quickly lock or unlock their credit card right from their phones through the Chase Mobile app or by computer via chase.com to instantly block new purchases, cash advances and balance transfers.

 Once the card is found, customers can unlock it via the Chase Mobile app or chase.com. Locking the card does not affect automatic payments, so there are no disruptions to recurring charges. If the card is not found, customers can request a new card right away.

 “We are always working on ways customers can pay with confidence every time,” said Jennifer Piepszak, CEO of Chase Card Services. “Now you can protect your credit card with just a few clicks on your phone or computer.”

Chase will turn on the feature for debit cards later this year.

 Chase continues to invest in technology that allows customers to bank entirely from their phone and make paying people, places and bills easier and more convenient. Customers can manage their accounts through the Chase mobile app, deposit checks through Chase QuickDeposit, get cash through their phone’s mobile wallet at nearly all of its 16,000 ATMs, pay friends and family through Chase QuickPay® with Zelle® and pay at millions of merchants with the Chase Pay® app.

Visit chase.com for more information about the new feature.


Media Contact

Lauren Ryan, Lauren.F.Ryan@jpmorgan.com