Chase Freedom Flex Ranked #1 in Customer Satisfaction by JD Power

WILMINGTON, Del., August 2026—Chase today announced that Chase Freedom Flex has been ranked #1 in Customer Satisfaction among Bank Reward Credit Cards with No Annual Fee in the J.D. Power 2026 U.S. Credit Card Satisfaction Study. Chase Freedom Unlimited also ranked #3 within the segment.

“We’re proud to see Freedom Flex recognized for customer satisfaction because it reflects the value cardmembers are getting from the card every day,” said Wittney Rachlin, General Manager of Chase Freedom. “From 5% back on popular categories like grocery and gas to more everyday earning opportunities, Freedom Flex is built to help customers get more from their spending — and we’re pleased to see Freedom Unlimited recognized among the top cards as well.”

The annual study measures customer satisfaction across key areas of the credit card experience, including account management, benefits, rewards earning, rewards redeeming, customer service and terms.

Chase Freedom Flex is built to help cardmembers maximize cash back across everyday purchases, featuring:

• 5% cash back on popular rotating categories activated each quarter, on up to ＄1,500 in total combined purchases
• 5% cash back on travel booked through Chase Travel
• 3% cash back on dining at restaurants (including takeout and eligible delivery services)
• 3% cash back on drugstore purchases
• 1% cash back on all other purchases

Chase Freedom cardmembers also have access to Chase digital tools designed to help them track spending, manage their accounts and get more value from their rewards.

For more information on Freedom Flex and the Chase Freedom card portfolio, visit chase.com/chasefreedom. For more information on J.D. Power, visit jdpower.com.

About Chase

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading financial services firm based in the United States of America with operations worldwide, assets of ＄5 trillion and ＄375 billion in stockholders’ equity as of June 30, 2026. Chase serves more than 87 million consumers and 7.5 million small businesses with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,100 branches in 48 states and the District of Columbia, 14,500 ATMs, mobile, online and by phone. For more information, go to chase.com.

Media contact:
Janet Vasquez
Janet.Vasquez@chase.com