Consumer Banking
Chase Named World's Best Retail Bank by Euromoney Awards for Excellence 2026
Chase also earns United States’ Best Retail Bank, recognizing its seamless customer experience across branches, digital banking, borrowing, investing and wealth management
NEW YORK, July 20, 2026 – Chase has been named the World's Best Retail Bank by the Euromoney Awards for Excellence 2026. The firm also received the United States' Best Retail Bank honor – a dual recognition of Chase's seamless customer experience across its unmatched branch network, digital tools, credit cards, home lending, auto financing, investing and wealth management.
For more than 30 years, Euromoney’s Awards for Excellence have celebrated financial institutions that lead through performance, innovation and meaningful client impact. Winners are selected through a rigorous benchmarking framework that measures institutions against their peers worldwide.
Every day, millions of customers trust Chase to manage their financial lives through the nation’s largest branch network, a leading digital banking experience and connected financial solutions. Whether opening a checking account, using a credit card, booking their next trip, financing a home, growing a business or planning for the future, customers benefit from the global capabilities and strength of JPMorganChase.
“This recognition reflects the people behind it who show up every day for our customers and communities,” said Jennifer Roberts, CEO of Chase Consumer Banking. “It is the result of years of deliberate investment in our people, our branches and the neighborhoods we serve as we strive to be the bank for all, the easiest to do business with and trusted in our communities.”
The distinction also reflects Chase’s continued expansion beyond the United States. “As we expand our retail banking presence in Europe, we’re bringing the same customer-first approach that has built lasting relationships with millions of customers,” said Mark O’Donovan, CEO of International Consumer Banking. “We’re focused on delivering simple, digital banking experiences that help customers confidently manage their money while supporting our long-term growth across the region.”
Chase recently launched its digital bank in Germany, offering customers a fee-free savings account through a fully digital experience. The launch marks another milestone in the firm’s long-term strategy to expand its retail banking presence in Europe and broaden its suite of consumer banking products over time.
About Chase
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading financial services firm based in the United States of America with operations worldwide, assets of $5 trillion and $375 billion in stockholders’ equity as of June 30, 2026. Chase serves more than 87 million consumers and 7.5 million small businesses with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,100 branches in 48 states and the District of Columbia, 14,500 ATMs, mobile, online and by phone. For more information, go to chase.com.
Media Contacts
Iba Reller — iba.reller@jpmorgan.com
Daniel Castorina — daniel.castorina@chase.com