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Consumer Banking

Chase to Assist Federal Employees Affected by Government Shutdown

New York, NY February 9, 2018 Chase today announced efforts to help its customers who are U.S. government employees – including members of the military and the reserve - affected by the U.S. government shutdown.

Chase encourages its customers who are employees of, or do business with, a U.S. federal agency, including the military or the reserve, and whose income is affected by the shutdown to call to discuss certain hardship programs available through Chase. Customers should call the special care line at 1-888-356-0023.

Chase’s hardship programs are used by customers broadly who have been affected by unemployment, financial strain or natural disasters.

If an employee’s salary from an affected federal agency, including the military or reserve, was direct-deposited into their Chase account in January, 2018, Chase will automatically waive or refund some fees, including:

  • Overdraft and monthly service fees on their Chase checking and savings accounts; and
  • Late fees for their Chase mortgage, business banking and auto loans

“We’re here to try to help government workers facing a disruption in pay,” said Thasunda Duckett, CEO of Consumer Banking at Chase.  “We all hope this will be resolved soon.”

The assistance will be in place for fees assessed from February 9 through 22 or until the shutdown ends – whichever is sooner.

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