Chase encourages its customers who are employees of, or do business with, a U.S. federal agency and whose income is affected by the shutdown to call to discuss certain hardship programs available through Chase. Customers should call the special care line at 1-888-356-0023.
Chase’s hardship programs are used by customers broadly who have been affected by unemployment, financial strain or natural disasters.
If an employee’s salary from an affected federal agency was direct-deposited into their Chase account in December, 2017, Chase will automatically waive or refund some fees, including:
- Overdraft and monthly service fees on their Chase checking and savings accounts; and
- Late fees for their Chase mortgage, business banking and auto loans
“We’re here to try to help government workers facing a disruption in pay,” said Thasunda Duckett, CEO of Consumer Banking at Chase. “We all hope this will be resolved soon.”
The assistance will be in place for fees assessed from January 20 through February 2 or until the shutdown ends – whichever is sooner.