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Consumer Banking

JPMorgan Chase Waives Some Consumer and Business Fees in Hurricane Irma Areas

Tampa, FL September 11, 2017 JPMorgan Chase today announced three actions to help consumers and businesses in FEMA-declared areas after Hurricane Irma:

  1. Chase will automatically waive or refund the following fees through September 24 for its customers, as it did for Hurricane Harvey:
    • Late fees for mortgage, credit card, business banking and auto loans and leases
    • Overdraft, monthly service and ATM fees on deposit accounts
  2. Chase will automatically start a 90-day grace period to delay payment on mortgage and home equity payments. The bank will work together with customers on how to catch up on these payments. During the 90-day period, Chase won’t charge late fees or send negative information to the credit bureaus. For more information, click here
  3. To help small businesses rebuild, Chase will offer reduced interest rates on certain new loans and waive:
    • The origination fee for installment loans
    • The appraisal fee—up to $5,000—for loans on owner-occupied real estate
    • The SBA Express guarantee fee for loans of $150,000 to the program’s maximum of $350,000; there isn’t a fee on smaller loans
    • The first-year annual fee for a business line of credit

For our customers impacted by Hurricanes Irma and Harvey, we stand with you. These are unprecedented times for these states and we want to bring the resources of JPMorgan Chase to help. And to our 15,000 employees in Florida, 25,000 in Texas and 900 in Georgia, the company and your colleagues will support you.

Gordon Smith, CEO of Consumer & Community Banking

The company’s branches in Florida and Georgia remain closed today, Monday, September 11. The bank plans to reopen branches as quickly as it can following damage assessments.

For service, Chase customers can:

  • Use the Chase Mobile app to do their banking. They can download it for free from the Apple App Store or the Google Play Store.
  • Check the branch locator on the Chase Mobile app and to see which branches are reopened.
  • Expect possible delays in call-answering times because some Chase centers are in areas of Florida affected by the hurricane.
  • Check the Hurricane Irma or Hurricane Harvey pages on or call the special-care line at 888-356-0023.

“We are just now assessing the extent of the damage and it will be a long road to recovery for some areas,” said Mel Martinez, the Florida-based chairman of the Southeast for JPMorgan Chase. “But Floridians are strong and kind people and will help each other through it. I’m proud to work for a company that will be a part of how we rebuild.”

JPMorgan Chase has 400 branches and about 15,000 employees in Florida, and 80 branches and 900 employees in Georgia.

About JPMorgan Chase & Co.
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of customers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Media Contact:
Patricia A. Wexler,

Michael F. Fusco,


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